Gap Ada & Fin leave open
Hybrid rules + generative AI
Deterministic workflows own the risky paths — quotes, eligibility, disclosures — while the LLM handles natural language. Competitors force you to pick one; Synapse runs both, together.
Multi-tenant chatbots for regulated SMBs
Customize your
chatbot experience.
Synapse blends rule-based workflows with generative AI so US small and mid-market teams can launch intelligent, white-label chat — for customer support or internal ops — with compliance guardrails baked in.
90+
design-partner accounts targeted at launch
40%
faster first response vs. human-only queues
100%
audited, logged, and PII-redacted by default
Northwind Credit Union
Assistant online
Can I get pre-qualified for an auto loan without hurting my credit score?
Yes — a soft pull won't affect your score. Here's what I can check right now:
- Estimated rate range
- Monthly payment options
Required disclosure attached · logged for audit
Type a message…
AI + RulesBuilt for teams in regulated, trust-critical industries
Northwind Credit UnionCedar Health ClinicsAtlas Title Co.Brightpath LendingMeridian InsuranceHarbor WealthVantage MortgageSummit BenefitsNorthwind Credit UnionCedar Health ClinicsAtlas Title Co.Brightpath LendingMeridian InsuranceHarbor WealthVantage MortgageSummit Benefits
The platform
The features competitors leave on the table
Intercom Fin, Botpress, and Ada each solve a slice. Synapse is built around the gaps they leave open for small and mid-market teams.
Beyond Botpress
Compliance guardrails built in
Audit logs, approval gates, PII redaction, and required-disclosure injection ship on day one — not as an enterprise upsell you negotiate for later.
Agency-ready
True white-label, multi-tenant
Every workspace is isolated with its own brand, domain, knowledge base, and routing. Spin up unlimited client bots that carry zero Synapse branding.
Anti-hallucination
Grounded answers or escalate
If a reply can't be grounded in your approved knowledge base, the bot hands off to a human instead of hallucinating. Traceable citations on every answer.
No-code + code
Visual workflow builder
Ops and support teams design flows without code. Developers drop into webhooks, custom actions, and the API when they need deeper control.
Cost control
Transparent inference economics
See token spend per tenant in real time. Usage-based overages are billed openly so LLM costs never blindside your margins.
Own one regulated verticalSee the compliance toolkit
We stopped being everything-for-everyone.
Horizontal bots spread thin. Synapse goes deep on financial services and lending — the regulated corners where a hallucination is a violation. That focus becomes a compliance moat generic platforms can't cross.
Regulator-ready audit trails
Every conversation is timestamped, versioned, and exportable — the evidence trail examiners actually ask for.
PII redaction & retention controls
Sensitive fields are masked in transit and at rest, with per-tenant data residency and retention windows.
Disclosure & approval gates
Required disclosures inject automatically; high-risk responses route through human approval before they ever send.
Compliance Center
Live · workspace policy
PII redactionEnabled
Required disclosuresAuto-injected
Human approval gateHigh-risk only
Audit log retention7 years
Data residencyUS-East
How it works
From knowledge base to live bot in a day
01
Connect your knowledge
Point Synapse at your docs, policies, and help center. We index and ground every answer in sources you approve.
02
Design the workflow
Drag rule-based paths for regulated steps and let generative AI handle the open conversation in between.
03
Ship behind guardrails
Turn on audit logging, disclosures, and escalation rules. Embed the white-label widget on any site or channel.
How we compare
Synapse vs. the usual suspects
A side-by-side on the things that matter for a regulated SMB.
| Capability | Synapse | Intercom Fin | Botpress | Ada |
|---|---|---|---|---|
| Hybrid rule-based + generative AI | Partial | |||
| Compliance guardrails included | Partial | |||
| True multi-tenant white-label | Partial | |||
| Regulated-vertical templates | ||||
| Grounded answers or auto-escalate | Partial | |||
| Transparent per-tenant AI cost | Partial | |||
| Flat SMB-friendly pricing |
Comparison reflects Synapse's positioning for regulated SMBs. Competitor capabilities vary by plan and change over time.
Social proof
Trusted by teams who can't afford to guess
Illustrative examples from fictional design partners.
“We replaced a brittle decision-tree bot with Synapse in a weekend. The compliance logging alone paid for itself the first time our examiner asked for a conversation history.”
Dana Whitmore
VP Member Experience, Northwind Credit Union
“As an agency we run twelve client bots on one dashboard, each fully branded. Nobody can tell it's the same platform underneath — that's the whole point.”
Marcus Lee
Founder, Cedar Digital Studio
“The hybrid model is the difference. Rules handle the regulated quote flow, AI handles everything else, and it never makes something up. Support volume dropped 38%.”
Priya Nair
Head of Ops, Brightpath Lending
Pricing
One honest plan, built for mid-market
No per-seat math, no enterprise gatekeeping. Everything you need to run compliant, white-label chat.
GrowthMost popular
$299/ month
Billed monthly. Transparent usage-based inference overages — never a surprise.
- Unlimited rule-based workflows
- Generative AI conversations included
- Full white-label & custom domain
- Multi-tenant workspace isolation
- Compliance center: audit, PII redaction, disclosures
- Human escalation & approval gates
- Real-time per-tenant cost dashboard
- Priority onboarding for design partners
Scaling from 90 accounts to 1,200 by Year 3 — join the founding cohort.
FAQ
Questions, answered
Those tools optimize for horizontal breadth. Synapse goes deep on one regulated vertical — pairing deterministic, rule-based workflows with generative AI behind hard compliance guardrails. You get audit trails, PII redaction, and approval gates out of the box, not as an enterprise add-on you negotiate for later.
Every workspace is fully isolated with its own knowledge base, branding, domain, and routing rules. Agencies and platforms can spin up unlimited client-facing bots — each one looks and speaks like the client's brand, with zero Synapse logos unless you want them.
No. The visual workflow builder lets ops and support teams design flows without code. Developers can still drop into webhooks, custom actions, and the API when they need to — but a first bot typically ships the same day.
You decide where the model is allowed to improvise. Critical paths — quotes, eligibility, disclosures — run on deterministic rules, while the LLM handles natural language, summarization, and open-ended questions grounded in your knowledge base. If a response can't be grounded, the bot escalates instead of hallucinating.
One straightforward mid-market plan at $299/month, including generative conversations, unlimited workflows, and white-label branding. No per-seat surprises. Usage-based inference overages are billed transparently so LLM costs never blindside you.
Never. Your conversations and knowledge base stay private to your workspace and are not used to train foundation models. Data residency and retention controls are configurable per tenant.
Launch your first compliant bot this week
Join the waitlist and get priority onboarding as a founding design partner. White-label, multi-tenant, and built for the vertical you actually work in.